Welcome and Introduction

Situational Leadership® II
–Employee Engagement
–Turning Points
–Diagnosis (The Four Development Levels)
–Flexibility (The Four Leadership Styles)
–Matching

Partnering at D1
–Active Listening–EAR Model
–Matching
–Needs at D1
–Focus on Specifics
–SMART Goals
–Providing Work Direction at D1
–Performance Planning at D1
–Performance Coaching

Partnering at D2
–Needs at D2
–Providing Work Direction at D2
–Types of Feedback
–Providing Praise
–Active Listening
–Performance Planning at D2

Partnering at D3
–Needs at D3
–Providing Work Direction at D3
–Self-Esteem
–Active Listening
–Self–Esteem and Listening
–Performance Planning at D3

Resolving Performance Problems
–Analyzing Performance Problems
–What Gets in the Way
–Resolving Performance Problems Model
–Active Listening
–Resolving Performance Problems

Partnering at D4
–Delegating
–Needs at D4
–Providing Work Direction at D4
–Performance Planning at D4
–Matchfinder
–Implementation Plan