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Situational Frontline Leadership Program-About SFL |
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Situational Frontline
Leadership is a revision of
the award-winning program,
Leadership Training for Supervisors, which is
designed to increase team member productivity and
engagement. It equips leaders to effectively handle
the situations they face
every day—setting goals,
assigning work, giving praise,
and resolving performance problems.
The SFL process follows a
behavior-modeling format,
with an emphasis on key communication skills. Situational
Frontline Leadership provides the SLII® competitive edge
and the skills that leaders need to have a Partnering for
Performance conversation with employees at each of the
four development levels. The communication skills are specified for each development level; supervisors will learn
how to listen and know how to respond, depending on the
individual's needs.
Frontline leaders are people who must manage the
performance and development of an increasing number
of people. Situational Frontline Leadership teaches the
skills needed to carry out the primary responsibility that
is at the heart of every leader's role: to develop his or
her people for optimum performance and engagement.
The focus of the program is on gaining knowledge of the
four leadership styles and their appropriate application,
setting goals and clarifying direction, and improving
communication. As a result, levels of trust increase,
communication improves, and teamwork flourishes. |
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